As provided by Article L121-16 of the Consumer Code and in the context of distance selling, the customer has a withdrawal period of 14 days from the delivery of his order to change his mind.
Return new article/item(s) in its (their) original packaging intact, with all accessories, user manuals and documentation to the following address:
Rue de Herve 543
In case of exercising the right of withdrawal, Créatelier Caracolle refunds without delay and at the latest within 15 days the full amount of items returned in good condition.
Return costs remain on the customer, only the price of the item(s) purchased will be refunded subject to the condition in which it was returned to the sender.
Protection of personal data
The information collected in the context of distance selling is mandatory, this information is necessary to processing and delivering orders and to preparing invoices.
The lack of information leads to the non-validation of the order. In accordance with the "Data Protection" law, the processing of personal information about customers has been declared to the National Commission for Computing and Liberties (CNIL). The customer has the right (Article 34 of the Law of January 6, 1978) to access, modify, rectify and delete data about himself, and it can processed by Créatelier Caracolle.
This information is strictly confidential and is intended only to Créatelier Caracolle.
41 Rue Baille Colleye
Rue de Herve 543
VAT number: BE0870.692.784
Webmaster: E-Net Business
Hosting: E-Net Business
The legal information are fully part of the terms of sale.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.